January 2017

bagport helps local and international charities by donating items that are unclaimed from its lost property management services. In 2016 a total of 141 boxes of perishable dry food items such as unopened chocolates, biscuits, cakes etc. and toiletries were donated to the Salvation Army and a total of 3,948 pairs of spectacles including prescription glasses, sun glasses, reading glasses etc. were donated to Mission for Vision, an international charity dedicated to fighting poverty by transforming access to eye care in developing countries.

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What others say about us

Lost Property London Heathrow Airport lhr.lostproperty@bagport.co.uk contacted me on 6 January an hour before I even contacted them. They are an exceptional service! Within 24 hours they located and shipped my property back to me
Thanks very much again, I tweeted about your exceptional service!!!
Cheers

A Grateful Passenger

I would like to express my gratitude for the swift and successful return of my passport in December. I had misplaced the item in Terminal 5 during a stopover between New York and Newcastle. Five days prior to Christmas and ten days before I required it to return to Australia, I was naturally concerned about what would happen.
After reporting the item lost, I felt extremely reassured by the regular email notifications and proactive service. Once found, I spoke with a very helpful lady about delivery and pick-up options, and delighted to receive my passport on Christmas Eve.
I would be very grateful if you could thank those personally involved and congratulate all staff on delivering an exceptional service.
Yours faithfully,

A Grateful Passenger

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