Lost Property Office

bagport manages the Lost Property Departments at Heathrow airport

When you have lost something at Heathrow airport * or in British Airways' Terminal 5 we work to make sure you get it back. bagport manages the two Lost Property Offices on the airport premises: One office in Terminal 5 (British Airways) and one office in Terminal 3 where all other lost items are being handled.

Searching on the Internet

bagport provides an online search service, where found objects are regularly posted. To search for your missing items, please use our: Search service.

Administration fee

An administration fee of £0 - £20 is charged when the found item is collected. This is to cover the costs of  registration, opening hours, and administrative duties.
For large items (e.g. bikes, surfing boards, TVs, suitcases) an additional storage fee will incur. Storage fee will be charged from the 15th day with £ 8.00 per day.

Repatriation – pickup or postal delivery

Passengers may pick up their found items during our office hours from 07:00 to 19:00 (Heathrow Terminal 3 + 5). Of course we also offer mail delivery services. Charges for forwarding and packing will be added upon owner's request.

Enquiry form Search here Read our Lost Property Terms Shipping & Online payment

* Airlines also handled by us

Besides Heathrow and the Heathrow Express we also handle lost items of the following airlines that fly to Heathrow:

- Austrian Airlines
- British Airways
- Brussels Airlines
- Germanwings
- Lufthansa
- Swiss International
- Virgin Atlantic

Children will not be charged for lost teddies.


Lost or forgot something?

Price: from £0 - £20 (per found item)
Open: 24hours (online)

Use our smart online search engine!

Search here »

This Service is provided to you at:

Heathrow Airport
Call us: 0844 - 824 3115 (within UK)
or: +44 (0)203 - 761 1800 (internat.)

Office Opening Times:
Daily: 07:00 - 19:00
Phone Hours:

Daily: 09:30 - 16:30

Other services

Baggage Storage
Preserve special items

We offer an attended left luggage service for special items, e.g. child car seats, documents, firearms etc.

read more »

Protect your luggage

With our wrapping offer, your backpacks, cases etc. stay clean, dry and scratch-free.

read more »